RETURNS AND EXCHANGES
Returns and Exchanges
Here at SEED we strive to offer you the best product possible and understand that circumstances may arise where you need to return an order to us. Please review the policy below to better understand our satisfaction terms.
Before a return is processed, please submit your inquiry to orders@seedpeoplesmarket.com with your order number, the reason for return, and images (if applicable).
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Online Domestic Policy
New and unworn/unused items purchased online domestically are eligible for a full refund. The SEED team must be notified within 15 days of the delivery in order to receive a return authorization number and all original tags must be attached. All shipping costs are paid by the customer, unless, the item has been damaged before or during delivery or there has been some other mistake by our account. We cannot and will not take responsibility for items returned to us without us being notified first and/or items that are returned with a shipping alternative where you cannot trace the package.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Holiday Return Policy
We’re lengthening our refund window for the holiday season. Purchases made after October 31st, 2022 will be eligible for return or exchange until January 15th, 2023. Eligible items returned with an original receipt will be refunded to your original payment method when returned before January 15th, 2023. Items purchased before or after this period will qualify for our standard return window. Please note, all existing policies, exceptions and exclusions apply for the holiday expansion.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval status your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@seedpeoplesmarket.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@seedpeoplesmarket.com.
Shipping
Please contact the SEED Peoples Market web team prior to sending any orders back to the store as we require that returns and exchanges be processed prior.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless agreed upon as a result of an order error. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.